We offer discounted fees for clients who qualify. The Thrive Center for Hope and Healing provides services regardless of your ability to pay. A Sliding Fee Discount Program is available based on household income and family size.

To apply or learn more, please contact:

Kaitlin Binnington, LCSW/Founder
Phone: (475) 235-9743
Email: kaitlin@thrivehopeandhealing.com  or billing@thrivehopeandhealing.com

Secondary:

COO, Aniya Howard, LCSW at: aniya@thrivehopeandhealing.com or (475) 318 - 0320

The Thrive Center for Hope and Healing does not discriminate on the basis of race, color, national origin, sex (including pregnancy, sexual orientation, or gender identity), religion, age, disability, marital status, or any other characteristic protected by federal or state law.

We are committed to providing accessible, respectful, and inclusive services to all clients. Reasonable accommodations will be made to ensure equal access to care, including interpreter services when needed. This policy applies to all aspects of service provision, including admissions, treatment, and discharge.

What the No Surprises Act means for you:

-       You are protected from unexpected or “surprise” medical bills, especially:

o   For emergency care

o   For out-of-network services provided at in-network facilities

-       If you’re uninsured or choosing to pay out-of-pocket, you have the right to receive a Good Faith Estimate (GFE) – a clear breakdown of expected costs before treatment begins. 

How it works at The Thrive Center for Hope and Healing

-       A signed Good Faith Estimate will be required before self-pay services begin. 

-       You may request a Good Faith Estimate at any point – before your first appointment or during care.

-       If your bill ends up $400 or more than estimated, you can dispute it with a federal agency. 

-       We’ll provide estimates in writing, so you know what to expect.

-       If you’re using insurance, these protections still apply for emergency care and select services. 

What this means for you:

Your Situation: Uninsured / Self-Pay

Your Rights: Request / Receive a GFE before or at any point during services

Your Situation: Insured, Out of Network 

Your Rights: Protected from balance billing in emergencies or by certain providers

Your Situation: Bill $400+ above estimate

Your Rights:You can dispute the charges

For More Information:

-       Visit: CMS.gov/Medical-Bill-Rights

-       Call the CMS Patient Help Desk at 1-800-985-3059

At The Thrive Center for Hope and Healing, you have the right to:

-       Receive services without discrimination based on race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or ability to pay.

-       Understand your diagnosis and participate actively in developing your treatment plan.

-       Be informed about the qualifications of your provider.

-       Request a copy of your clinical record and ask for corrections when needed.

-       Receive services in a safe, supportive, and confidential environment.

-       Request accommodations or interpreter services if needed.

-       File a grievance or complaint without fear of retaliation.

Your privacy is protected under federal and state law. A full copy of our HIPAA Notice of Privacy Practices is available via your client portal, or a printed copy is available upon request.

Referral and Reporting Notification

All clinicians and staff at The Thrive Center for Hope and Healing are mandated reporters under Connecticut State law. We are legally required to report any known or suspected abuse, neglect, or exploitation of children, elderly individuals, or protected and vulnerable populations to the appropriate authorities. 

If a safety concern arises during the course of services, referral, or client contact, staff will follow established safety protocols, which may include:

-       Initiating a mandated report

-       Contacting emergency services (e.g., 911 or local crisis team)

-       Notifying the appropriate internal supervisor or leadership

Whenever clinically appropriate and safe to do so, clients will be informed of these steps and supported throughout the process.